Matrix Integrated Facility Management, one of the nation’s premiere cleaning, maintenance, and consulting companies, has reached a milestone achievement in becoming certified to ISSA’s Cleaning Industry Management Standard (CIMS) with honors. CIMS is the universally accepted standard for quality in the cleaning industry.
Watch the official ISSA CIMS video and learn how to use CIMS as a prequalification tool
Matrix underwent a stringent independent third-party evaluation that included assessment of its quality systems; service delivery; human resources; health, safety, and environmental stewardship; and management commitment.
In addition, the Matrix team was required to provide thorough documentation of compliance with each of the five core sections of CIMS and demonstrate implementation of best practices through on-site evaluations by an independent, third-party assessor.
“With this certification, our customers can be confident that Matrix is dedicated to maintaining the highest effectiveness and responsiveness in achieving our goal of total customer satisfaction” said Jim Peduto, Chief Executive Officer.
Peduto added, “CIMS certification confirms that we have successfully instilled the corporate values and best practices that allow us to achieve service excellence throughout the organization. Our customers can be certain that Matrix will continue to provide the high quality services they have come to insist on well into the future”
Matrix Integrated Facility Management, the region’s premiere cleaning and maintenance firm provides cleaning, consulting, outsourced facility services to Fortune 500 firms and leading regional clients comprising over 35 million square feet of space. Matrix is headquarted in Johnson City, New York with offices in King of Prussia, Pennsylvania, and Syracuse, New York. The company serves upstate New York, Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, and Virginia.
CIMS is a management framework designed to assist building service contractors and in-house service providers develop quality, customer-centered organizations and is based on universally-accepted principles that have proven to be the hallmarks of well-managed, successful cleaning operations.
Certification with Honors is the highest designation available to those who comply with CIMS, indicating that the cleaning organization meets 100 percent of mandatory management requirements and at least 85 percent per section of recommended elements set forth in the Standard (see CIMS checklist at www.issa.com/standard for more details).