Matrix Blog

Quality Assurance

Quality is more than a program. It is a way of doing business. At Matrix, we have translated that belief into QUEST™. Simply stated, we have built our business to deliver Quality Under Every Situation and Task. Our QUEST™ to provide superior service is embodied in an integrated set of comprehensive programs designed around each client’s unique requirements. The key components are:

  • Customer Portals
  • SkillTrack Certification Training
  • Measurements
  • Risk Management
  • CIMS Certification

Matrix has achieved certification to ISSA’s Cleaning Industry Management Standard (CIMS) with honors. CIMS is the universally accepted standard for quality in the cleaning industry.

Such honors are validation that our dedication to best practices and creating a quality-centered work culture makes a difference.

Working with Matrix means being able to rely on the fact that the job will be done right and that any concerns will receive immediate attention. More than that, you'll benefit from our time-tested process of constant quality monitoring and improvement.



19 Avenue D Johnson City, New York 13790-2207 Phone: 800.338.5603 Fax: 607.644.1081©2012, Matrix LLC